Service Performance Insight

Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI
developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industryleading performance improvement tool used by over 50,000 service and project-oriented organizations to chart
their course to service excellence. The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™: